Information We Collect
We can’t provide meaningful services without some basic information about you. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through a social media account. We may also gather information related to your computer or other technology. This may include: information about the date of purchase of your computer or technology, type of computer or technology, identification number of your computer or technology, make and model of your computer, technology and/or any computer hardware, software or peripherals attached to it, condition of the computer or technology, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us enhance our knowledge of supported products. We automatically track and collect information when you visit the website, including your IP address; domain server; type of computer or device; and type of web browser (collectively, “Traffic Data”). Traffic Data is information that does not personally identify you, but is helpful for marketing purposes and for improving your experience on the website. iTitans reserves the right to monitor on-line and off-line sessions between user and a Technical Support Representative or any other company representative for quality control of the Service provided to the Customer by the Technical Support Representative or other company representative. In addition, we may record on-line and off-line sessions to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. In cases where session record data is used for general use and not in instances to validate services performed or quality of service with respect to a specific customer, such data will not be correlated with personally identifiable data about individual customers. iTitans also reserves the right to monitor, record and store any phone or voice communication. We will keep any voice recordings private and will not share them with third parties, unless such disclosure is necessary to: comply with a court order or other legal process; to protect our rights or property; enforce our Terms of Service; or protect someone’s safety. Any voice recordings are stored on secure servers on our premises, or on our web host servers, and are not accessible by third parties. iTitans is the sole owner of the information collected through our web site/phone/e-mail. We will not sell or rent this information to others. iTitans may collect information from the users at several different points during contact.
What do we use your information for?
Any of the information we collect from you may be used to process transactions, send transactional emails such as order confirmations, invoices and transaction details as well as sending periodic marketing or update emails. If at any time you would like to unsubscribe from receiving future marketing or update emails, we include detailed unsubscribe instructions at the bottom of each email. Transactional emails are required to be sent as they include important information about your service with ITitans. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. We DO NOT share contact data or financial data of subscribers with other companies or persons. However, we have no control over any personal information that you provide to a third party whose website is linked to ititans.com or linked from ititans.com. The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the reasons we use your information.
To administer your account and provide our services to you Create and manage your account Provide you with customer support and respond to your requests Complete your transactions Communicate with you about our services, including order management and billing
To ensure a consistent experience across your devices Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them. To serve you relevant offers and ads Administer sweepstakes, contests, discounts or other offers Develop, display and track content and advertising tailored to your interests on our services and other sites Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you
To improve our services and develop new ones Administer focus groups and surveys Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior) Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users). To prevent, detect and fight fraud or other illegal or unauthorized activities Address ongoing or alleged misbehavior on and off-platform Perform data analysis to better understand and design countermeasures against these activities Retain data related to fraudulent activities to prevent against recurrences To ensure legal compliance Comply with legal requirements Assist in law enforcement Enforce or exercise our rights, for example our Terms To process your information as described above, we rely on the following legal bases:
Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you. Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior to improve our products, suggest offers that interest you and processing information for legal and fraud detection purposes. Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You can withdraw your consent any time you wish, by contacting us.
Information that you provide
You choose to give us certain information when using our services. This includes: When you create an account, you provide us with your login credentials, as well as some basic details like your gender and date of birth. You may also share additional information. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to us processing it. When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or the payment service with your financial information. When you participate in surveys, you provide us with your ideas or questions regarding our products and services When you choose to participate in our promotions, events or contests, we collect the information that you use signup If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service. If you ask us to communicate with or otherwise process information of other people, for example, sending an email to your friends on your behalf, we collect the information about others that you give us in order to complete your request. We process your chats with other users and the content that you share.
Information we receive from others In addition to the information you provide us directly, we receive information about you from others, including:
Other Users Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you. Social Media You may be able to use your social media login (such as Facebook Login) to create and log into your iTitans account. This will make the process easier for you. Other Partners We may receive information about you from our partners, for instance where iTitans ads are published on a partner’s websites and platforms Information collected when you use our services When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details: Usage Information We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
Device information We collect information from and about the device(s) you use to access our services, including: hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address); information on your wireless and mobile network connection, like your service provider and signal strength; information on device sensors such as accelerometers, gyroscopes and compasses. Other information with your consent If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you don’t consent to it, we won’t collect your geolocation. Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the services).
How do we protect your information?
Diagnostic Tools iTitans may use third party diagnostic software to assist in resolving many computer and technology issues. iTitans may use these programs for the specific purpose of resolving computer or technology issues. iTitans is not the manufacturer of such programs and will not be responsible for, and has no control over, any data collection that they may perform.
Remote Assistance iTitans may use a third-party application and/or third party website to gain remote control of your computer(s) or other technology. This program or website may collect data from your computer or other technology. iTitans is not the manufacturer of such programs or websites and is not responsible for, and has no control over, any data collection that they may perform. Your Rights We want you to be in control of your information, so we have provided you with the following tools:
Access / Update tools in the service. Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help. Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Certain services may lose functionality because of this Deletion. You can delete your account by using the corresponding functionality directly on the service. We want you to be aware of your privacy rights. Here are a few key points to remember: Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by putting in such a request to us. Updating your information. If you feel some information is incorrect, you can contact us to request deletion of that information. For answering your requests, your proof of identity may be required. Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.
Cookies may be used on our website for things such as web analytics data, and our software shopping cart for the purpose of purchasing our services. Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including iTitans, do not currently respond to DNT signals.
Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
Cross-border data transfers Sharing of information sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data